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Help Desk Technician: Coastal Alabama Community College

Credential type
Competency-Based Apprenticeship
Issuer
U.S. Department of Labor (US DOL) Registered Apprenticeship
Description:
2020-AL-75401

IBM Customer Engagement: Communication

Credential type
Certificate
Issuer
Alabama Adult Education, Alabama Community College System (ACCS)

IBM Customer Service Level 2/Help Desk

Credential type
Certificate
Issuer
Alabama Adult Education, Alabama Community College System (ACCS)
Description:
IBM customer service level 2 for IT MAP students. Also results in IBM Help Desk Certification when completed with Level 1 IBM Customer Service.

IT Help Desk Support Certificate

Credential type
Certificate
Issuer
Alabama Adult Education, Alabama Community College System (ACCS)
Description:
This course provides a foundational overview of information technology that illuminates IT skills and knowledge needed to perform basic tasks commonly performed by end-users and entry-level IT professionals including features of operation systems, troubleshooting, and problem solving, successful communication with users, determining a client's specific needs, hardware and software fundamentals.

Legacy Conversion Certification

Credential type
Certificate
Issuer
Alabama Adult Education, Alabama Community College System (ACCS)

Legacy Support System Operator Certification

Credential type
Certificate
Issuer
Alabama Adult Education, Alabama Community College System (ACCS)

Line Sweep Certification

Credential type
Certificate
Issuer
Alabama Adult Education, Alabama Community College System (ACCS)

MAP Information Technology

Credential type
Certificate
Issuer
Alabama Adult Education, Alabama Community College System (ACCS)
Description:
MAP credential for entry-level information technology employees. Includes IBM Customer Service and NSE level 1 certificates. 16 hours of curriculum.

Meter Repairer (any ind.): Gas & Water City of Huntsville

Credential type
Time-Based Apprenticeship
Issuer
U.S. Department of Labor (US DOL) Registered Apprenticeship
Description:
AL007081006

Meter Repairer (any ind.): Huntsville Utilities Water, Gas and Electric

Credential type
Time-Based Apprenticeship
Issuer
U.S. Department of Labor (US DOL) Registered Apprenticeship
Description:
AL006850004

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